Shipping policy

Last updated: 16 October 2026

Delivery Area and Dispatch Location

We deliver to addresses within the United Kingdom.

Orders are dispatched from the United States. Our business is operated by HEARTHWELL GOODS LLC, a United States company.

Order Processing

Orders are normally processed within 1–2 working days after successful payment.

Orders placed on weekends or public holidays are processed on the next available working day. Processing may be affected by relevant public holidays in the United States and the United Kingdom.

If an unexpected issue prevents us from dispatching your order within this period, we will contact you.

Delivery Times

Standard delivery normally takes 5–8 working days after dispatch.

Including processing, the estimated total time from order placement to delivery is 6–10 working days.

These are estimates, not guaranteed arrival dates. Customs processing, transport disruption, severe weather and local delivery conditions may affect delivery. We will assist if your order is delayed.

Delivery Charges

Standard delivery within the United Kingdom costs:

Orders below £50: £3.
Orders of £50 or more: free standard delivery.

The threshold is calculated using the merchandise subtotal after discounts and before any delivery charge. The delivery charge is displayed before you complete checkout.

Taxes and Import Charges

Prices are displayed in pounds sterling (GBP) and include applicable taxes.

For orders delivered under this policy, PACTOVELLE covers applicable import duties, import VAT and customs clearance charges. You should not be required to pay additional import charges when your order arrives.

If a carrier requests an unexpected import payment, contact support@pactovelle.com with the notice so that we can arrange payment or resolution.

Dispatch Confirmation and Tracking

We will send a dispatch confirmation to the email address provided with your order. Where tracking is available, the confirmation will include tracking details.

Please check your junk or spam folder if you cannot find the message.

Delivery Address

Check your delivery address carefully before completing checkout.

If you notice an error, contact us promptly. We will try to make changes before dispatch, but cannot guarantee that an address can be amended after the order has entered fulfilment.

Any additional charge for a customer-requested redirection or redelivery will be explained and agreed before it is incurred.

Delayed, Missing or Damaged Deliveries

We will investigate with the carrier and arrange an appropriate resolution. You do not have to resolve our delivery arrangements with the carrier yourself.

Unless a different delivery period has been expressly agreed, we will comply with applicable legal delivery requirements. Your rights to cancel and receive a refund for a delivery failure remain unaffected.

Responsibility for the goods remains with us until they are delivered to you or a person you have nominated, subject to applicable law.

Contact

Email: support@pactovelle.com
Telephone: +1 785-393-1575

Customer service: Monday–Friday, 09:00–17:00, UK local time (Europe/London), excluding UK public holidays.