Contact Us

For product questions, order enquiries, delivery assistance, returns or exchanges, please contact PACTOVELLE.

Email: support@pactovelle.com
Telephone: +1 785-393-1575

Customer service hours:
Monday–Friday, 09:00–17:00, UK local time (Europe/London).
Closed on Saturdays, Sundays and UK public holidays.

You may email us outside these hours. Enquiries received while we are closed will be handled during our next working period.

For an existing order, please include your order number and the email address used at checkout. Do not send full payment card details.

Business name: HEARTHWELL GOODS LLC
Trading name: PACTOVELLE
Website: https://pactovelle.com

Business correspondence address:
830 E Market St
Louisville, KY 40206
United States

For a return or exchange, contact us first so that we can provide a prepaid return label or another return arrangement at our expense. The return destination will be provided in your return instructions.